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Privacy Policy
This Privacy Policy describes how personal information is collected, used, and shared when you install or use our apps in connection with your Shopify-supported store.
Information We Collect
When you install our app, we are automatically able to access certain types of information from your Shopify account.
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Additionally, we collect information about you and others who may access our app on behalf of your store, such as your name, address, email address, phone number, and billing information.
How Do We Use Your Personal Information?
We use the personal information we collect from you in order to provide the Service and to operate our apps. Additionally, we use this personal information to: Communicate with you; Optimize or improve our apps; and Provide you with information or advertising relating to our products or services.
Sharing Your Personal Information
We use a range of third parties to assist in providing our services. They provide cloud hosting and storage services; content delivery and review services; assist in providing customer support; as well as incident tracking, response, diagnosis and resolution services: Microsoft, Google, Zendesk, MailChimp, SendGrid.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Compliance
We comply with all privacy legislation throughout the world, including the GDPR legislation in Europe.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Accuracy and Retention of Data
We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Information. We will retain your information for as long as your account is active or as long as needed to provide you with our Services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.
Notice of Breach of Security
If a security breach causes an unauthorized intrusion into our system that materially affects you, then we will notify you as soon as possible and later report the action we took in response.
Safeguarding Your Information
We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.
Questions & Concerns
If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please send us an email to info@loyaltyharbour.com
This Privacy Policy was last modified on: March 24, 2023